At Bijan Clinic (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Our website address is https://www.bijanclinic.com.au. We operate a specialist hair transplant clinic and online store in Australia, providing hair-care and hair-restoration products and related services.

2. Information We Collect

We may collect the following types of personal information from you:

  • Contact details: name, email address, phone number, billing and shipping address

  • Order details: products purchased, transaction history

  • Payment details: processed securely by our payment gateway (we do not store full card details)

  • Technical information: IP address, browser type, device data, cookies

  • Communications: any messages, enquiries, or support requests you send us

If you complete consultation forms, we may collect additional information you voluntarily provide. Sensitive health data is not collected during online checkout.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Provide customer service and respond to enquiries

  • Send order confirmations, shipping updates, and other important notices

  • Improve our website, products, and customer experience

  • Comply with legal and regulatory requirements

  • Send you marketing communications (where permitted and you can opt out at any time)

We do not sell or rent your personal data to third parties.

4. Sharing Your Information

We may share your information with trusted third parties only as necessary:

  • Payment processors – to securely process transactions

  • Delivery and logistics partners – to deliver your orders

  • IT and website providers – to operate our online services

  • Regulators or law enforcement – where required by law

All third parties must protect your data and use it only for the purposes outlined above.

5. Data Security

We use appropriate technical and organisational measures, including SSL encryption, to protect your personal data from unauthorised access, misuse, loss, or disclosure.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate or outdated information

  • Request deletion of your data, where legally possible

To exercise these rights, please contact us at info@bijanclinic.com.au.

7. Cookies

Our website uses cookies to enhance your experience and analyse site performance. You can disable cookies in your browser settings, though some features of our website may not function properly.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Bijan Clinic
1/6–14 Park Road, Auburn NSW 2144
📞 +61 450 347 491
📧 info@bijanclinic.com.au